Support
Reach us directly, or check the questions below first.
Email support@noout.app and we'll get back to you. For anything not covered here, that's the fastest path.
Common questions
The barcode isn't scanning
Make sure the barcode is flat, well-lit, and fills a good portion of the photo — on-device recognition needs a reasonably sharp, head-on shot. If it still doesn't pick it up, you can always type the UPC, brand, and model in by hand; nothing in the app requires a successful scan.
It thinks I'm saving a duplicate, but I'm not
Duplicate detection matches on UPC first, then brand + model number, then brand + SKU. If two genuinely different products share one of those (a common UPC data error, or a generic model number reused across product lines), choose "Save Another" — BuyThisAgain never merges anything automatically, so this always stays your call.
Is my data private?
Everything stays on your device — no account, no server, no analytics. Details in the Privacy Policy.
How does the free tier work?
Your first 3 saved items are free, with every feature included. Saving a 4th requires Premium — see Pricing.
For the full list — how Buy Again builds its search, what happens if you lose your phone, whether AI identification is active — see the FAQ. For a walkthrough of saving your first item, see the Guides.